Due to the recent upgrade to Bill Pay, some users may be receiving an error message when clicking on the Bill Pay button. In order to clear this error message, it may be necessary for you to clear your cache and cookies within the browser you are utilizing. To clear cache and cookies in Internet Explorer, in the upper right hand corner of your screen, click on Tools, then Internet Options, then go to the Privacy tab, hit the Advanced button, and make sure the following buttons are checked.
If using a browser other than Internet Explorer, your Help section in that browser will be contain information on how to clear cookies and cache in those browsers. Once you have cleared cookies and cache in your browser and are sure you are using the most recent version of the browser, please close out of online banking completely. Then log back in and try Bill Pay again. This will usually solve the error message problem you were having.
Also, if you have had the firstchatham.com URL previously saved in your favorites or Top Sites, please delete that URL and enter www.firstchatham.com, choose Online Banking log in, and save that new URL to your Favorites or Top Sites going forward. This will also correct a repeat issue in most cases of errors when accessing Bill Pay.Zashpay/Popmoney®
When customers were converted from Zashpay to Popmoney®, those customers who did not have a phone number on file in the system were given a default phone number. Therefore, Popmoney® may request a valid phone number when using the service for the first time, even if you had previously used Zashpay.
Before you travel internationally, update your Visa® Debit Card!
When traveling internationally, please notify us at least one day prior to your departure, to help prevent interrupted service with your FCB Visa® Debit Card. Notifying FCB will ensure your purchases are not blocked by our fraud monitoring system. Without notification of your travel, we may block usage of your Visa® Debit Card when transactions are identified outside your normal spending habits or in blocked countries.
DON’T BE A VICTIM!
Please Read this Important Alert.
First Chatham Bank’s web page should never be accessed from a link provided by a third party. It should only be accessed by typing the Web site name or address in the Web browser or by using a “book mark” that directs the Web browser to First Chatham’s website. A financial institution should not, and First Chatham Bank will not, send email messages to you that request confidential information such as account numbers, passwords, PIN numbers, social security numbers, date of birth, etc. Never respond to any such request, no matter how authentic it looks, and report such an incident to the bank.
To read more about fraudulent schemes and identity theft, please refer to the following websites provided by the Federal Trade Commission (FTC):
http://www.ftc.gov/bcp/edu/pubs/consumer/general/gen22.shtm - “Putting a Lid on International Scams” and
http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt01.shtm - “Identity Theft: What to Know, What to Do"
Fake Check Scam – In a nutshell, if anyone you don’t know tries to pay you for something by check and wants you to wire money back, or wants to send you a check and asks that you to wire funds back, it is a SCAM! There is no legitimate reason for someone who is giving you money to ask you to wire it back..